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Frequently Asked Questions

Find answers about installing, setting up, and using KidsNanny to manage screen time, block harmful content, monitor activity, and keep your child safer online.

Restriction timer

Screen Time & App Limit

Screen time, limits & lockdown

22 answers
Social media alerts

Social History & Alerts

Timeline, alerts, tasks & rewards

8 answers
Pricing

Pricing & Subscription

Plans, billing & cancellation

4 answers

Installation & Setup​

Screenshot monitoring & alerts

12 answers
App usage

App Usage & Reports

Usage insights, web & YouTube history

4 answers
Monitor and block

Monitor & Block

Content filter & app blocking

12 answers

Installation & Setup

To install KidsNanny on your child’s device, download and install the KidsNanny app, then follow the on-screen setup instructions. Create or sign in to your parent account and connect your child’s device using the QR code or pairing code provided during setup. Once connected, you can configure KidsNanny’s parental control and digital safety features.

To install KidsNanny on your child’s device, download and install the KidsNanny app, then follow the on-screen setup instructions. Create or sign in to your parent account and connect your child’s device using the QR code or pairing code provided during setup. Once connected, you can configure KidsNanny’s parental control and digital safety features.

After installing KidsNanny on your child’s device, follow the setup instructions to connect it to your parent account. You can scan the QR code or enter the pairing code shown during the setup process. Once the devices are connected, you can manage your child’s settings and parental controls from your parent account.

Yes. During setup, the connect screen in your parent app shows a QR code. Open KidsNanny on your child’s device, choose the Child profile, tap the scan option and point that device’s camera at the QR code on your screen.

The pairing details fill in automatically, so there is nothing to type. If the code will not scan, enter the pairing code shown beside it instead.

The KidsNanny pairing code is a code used to securely connect your child’s device with your parent account. If you do not want to use the QR code, you can enter the pairing code during the setup process to connect the device.

No. KidsNanny is designed to make installation and setup simple for parents. Install the app on your child’s device, create or sign in to your parent account, then scan the QR code or enter the pairing code to connect the device. Follow the on-screen instructions to complete the setup without complicated technical steps.

No. Only your child’s device needs the KidsNanny app — that is what enables location, screen time limits, content filtering and the rest of the monitoring features.

As a parent you can either install the same app on your own phone and choose the Parent profile, or skip the app entirely and sign in to the KidsNanny web dashboard from any browser.

Download KidsNanny from the Google Play Store, open the app, select the appropriate profile, and complete the account setup. Select the child profile on the child’s device and connect it using the pairing code. Finally, allow the required permissions so KidsNanny can provide its monitoring and parental control features.

Android Installation guide: https://kidsnanny.ca/android-install-guide/

Download KidsNanny from the App Store and complete the parent and child profile setup. Connect the child’s iPhone or iPad using the pairing code or QR code, then follow the instructions to install the required iOS configuration profile and grant the necessary permissions.

Download and install KidsNanny from the App Store, select the child profile, and follow the setup instructions. From the app, choose the option to install the iOS profile, download the device management profile, then open your iPhone or iPad Settings and install the downloaded profile.

iOS Installation Guide: https://kidsnanny.ca/ios-install-guide/

Download and install the KidsNanny Tool on your computer, then open the tool and log in to your KidsNanny account. Find your child’s device and select “Make Supervise.” Follow the instructions and wait for the success notification. The device may restart during the process.

Most parents finish in about two minutes. You install the app, create or sign in to your parent account, connect your child’s device with the pairing code or QR code, and allow the required permissions.

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Screen Time Management & App Limits

Screen Time helps parents manage how their child uses their device. It includes features such as Downtime, App Limits, Always Allowed, and App Blocking.

Restricts access to all apps for a specified duration.

1. Login as a parent.
2. Go to screen time.
3. Navigate to downtime.
4. Click on the “Add New” button.
5. Enter the name, start time, end time, and select the days.
6. Click the save button.

Enable Downtime
Activate the switch for the downtime you want to enable.

Disable Downtime
Deactivate the switch for the downtime you want to disable.

Delete Downtime
Click the delete icon next to the downtime you want to remove.

Yes.

For instance, if you want to schedule downtime for one hour on Sunday, select the start time and end time, and choose Sunday. The specified downtime will only apply on Sundays.

On the Parent Device, the “Always Allowed” feature is found in the “Screen Time” section. When you block an app, set an app limit, or establish downtime on your child’s device, the specified app will be restricted from opening. However, if you wish to grant your child access to a particular app, simply add that app to the “Always Allowed” list.

On the Parent Device,
1. Navigate to the Screen Time section.
2. Click on “Always Allowed.”
3. Review the list of installed apps on your child’s device, each accompanied by an icon.
4. Choose the plus icon preceding the app name that you want to grant your child access to.
5. Click the save button to confirm and add the app to the “Always Allowed” list.

 On the Parent Device,
1. Go to the Screen Time section.
2. Click on “Always Allowed.”
3. You’ll find a list of installed apps on your child’s device, each accompanied by an icon.
4. Select the minus icon preceding the app name that you no longer want your child to access.
5. Click the save button to confirm and remove the app from the “Always Allowed” list.

Instant Lock Down swiftly restricts your child from using all apps instantly.

On the parent device home screen, activate the “Instant Lockdown” switch for an immediate app lockdown.

On the parent device home screen, deactivate the “Instant Lockdown” switch to lift the immediate app lockdown

Applimit refers to a feature that allows parents to set usage limits for their child’s device. For instance, if a parent sets an applimit of 2 hours,
the child can access the device’s apps for a maximum of two hours. Once this time limit is reached, the apps will be restricted,
promoting a controlled and balanced screen time for the child.

If a child requests extra time, the parent will receive a pop-up dialog, allowing them to grant additional time for the child to use the device.

1. Login as a parent.
2. Navigate to the Screen Time settings.
3. Access the App Limits section.
4. Click on the “Add New Limit” button.
5. Go to the “Other Applications” section.
6. Utilize the search box to find the desired app.
7. Check the checkbox of the app for which you want to set the App Limit.
8. Enter a descriptive Rule name.
9. Specify the days and the corresponding time limit.
10.Click the “Done” button to confirm your settings.

1. Login as a parent.
2. Navigate to Screen Time settings.
3. Access the App Limits section.
4. Toggle off the switch corresponding to the App Limit in the App Limit list.

1. Login as a parent.
2. Navigate to Screen Time settings.
3. Access the App Limits section.
4. Adjust the days and time according to your preferences.
5. Click “Done” to confirm your settings.
6. Toggle on the switch corresponding to “Global” App Limit.

1. Login as a parent.
2. Navigate to Screen Time settings.
3. Access the App Limits section.
4. Choose the specific App Limit you wish to update.
5. Select the day for which you want to modify the time.
6. Click the “Done” button to confirm the updated time.

1. Login as a parent.
2. Navigate to Screentime settings.
3. Access the App Limits section.
4. Click the “Add New Limit” button.
5. Use the search box to find the app.
6. Check the app or category for which you want to set the App Limit.
7. Enter a Rule name.
8. Choose the specific day and set the desired time limit.
9. Enable the “Every Day” for the every days.
10 .Click the “Done” button to confirm your settings.

1. Login as a parent.
2. Navigate to Screen Time settings.
3. Access the App Limits section.
4. Click the “Add New Limit” button.
5. Use the search box to find the app.
6. Check the app or category for which you want to set the App Limit.
7. Enter a Rule name.
8. Choose the specific day and set the desired time limit.
9. Select 00:00 time for the remaining days.
10 .Click the “Done” button to confirm your settings.

1. Login as a parent.
2. Navigate to the Screen Time settings.
3. Access the App Limits section.
4. Click on the “Add New Limit” button.
5. Go to the “App category” section.
6. Utilize the search box to find the desired category.
7. Check the checkbox of the category for which you want to set the App Limit.
8. Enter a descriptive Rule name.
9. Specify the days and the corresponding time limit.
10.Click the “Done” button to confirm your settings.

1. Login as a parent
2. Navigate to Screen Time settings.
3. Access the App Limits section.
4. Go to the “App Category” section.
5. Search for the desired category.
6. Click on the information (i) icon next to the category item to explore the apps contained within that category.

If you set an App Limit for two hours every day, the child will be able to access the device for a maximum of two hours each day. Once this limit is reached, access to the device will be restricted until the next day.

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Location Tracking

A geofence is a virtual boundary or geographic area defined by specific geographical coordinates.
It is a digital perimeter set around a real-world location, and when a device, such as a smartphone, enters or exits this predefined area,
it can trigger various actions or notifications.

When a parent creates a geofence for the child’s device, notifications are triggered when the child enters or leaves the
specified geographical area. Parents receive alerts informing them of their child’s movements in and out of the designated place.

1. Login as a parent.
2. Go to the home screen.
3. Click on “Location.”
4. Navigate to “GeoFence.”
5. Click on “Add New Location.”
6. Adjust the circle by clicking the edit icon to change the radius of the geofence.
7. Enter the place name.
8. Click the save button.

1. Login as a parent.
2. Go to the home screen.
3. Click on “Location.”
4. Navigate to the “GeoFence.”
5. Find the geofence you want to delete in the geofence list.
6. Click the delete icon.
7. Confirm by clicking “OK”.

To set the range of a geofence, click on the edit icon and adjust the circle to change the radius of the geofence.

The Check-In feature is accessible on the child’s device. When the child taps the “Check-In” button on the home screen, it sends the current location of the device to the parent. The parent can then view the child’s current location on their home screen.

The Check-In Request feature is available on the parent’s device. When the parent clicks the “Check-In Request” button on the home screen, it sends a notification to the child to initiate a check-in. This allows parents to instantly know the current location of the child’s device.

1. Go to the home screen.
2. Click on the “Location” button.
3. Navigate to the Event section.
4. Click the “Check-In Request” button.

1. Go to the home screen.
2. Click on the “Check-In” button.

No. Check-In requests are controlled from the parent side, not from your child’s device. You send a request from your own device, and your child’s app shows a notification so they can share their current location with one tap.

Nothing is shared unless you send a request or your child taps Check-In themselves, so if you would rather not use the feature, simply do not send requests.

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Screen Scanner

The Screen Scanner is a feature that allows parents to periodically capture screenshots of their child’s device. For example, it can take a screenshot every five minutes. These screenshots are sent to the parent, and any inappropriate images are flagged for review.

  • Log in as a parent.
  • On the Home screen, go to “Screen Scanner.”
  • In the screenshot section, click “Enable,” or go to the settings to enable the switch and set the desired interval for screenshots.

1. Log in to the app as a parent.
2. On the Home screen, go to “Screen Scanner.”
3. The detected inappropriate images will be listed there.

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Monitor Content & Block Apps

The Content Filter, accessible on the parent device, offers several features:

1. Block by Severity Index:
Utilize severity index settings to restrict access to content based on safety levels.

2. Safe Browsing:
Enable safe browsing to limit your child’s exposure to searched results in web browsers.

3. Block by Category:
Restrict your child’s access to websites falling under specific blocked categories.

4. Block by Domain:
Prevent access to particular websites by specifying blocked domains.

The Severity Index feature, located within the “Content Filter” section of the Parent Device, determines the types of websites accessible to your child. This index offers categories such as “Block All,” “Very Safe”, “Safe”, “Moderate”, “Risky”, and “Allow All” allowing parents to specify the level of access permitted for their children based on severity levels.

Safe Browsing is a protective service featured in the “Content Filter” section of the Parent Device, which notifies users of potentially harmful websites or files before they’re accessed or downloaded. To activate Safe Browsing, simply follow these steps:

1. Login as the parent user.
2. Navigate to the “Content Filter” section.
3. Toggle the “Safe Browsing” switch to enable it.

1. Login as a parent on your device.
2. Navigate to the Content Filter section.
3. Go to “Block by Domain.”
4. Enter the domain of the website you want to restrict for your child.
5. Click on the “Block” button to apply the restriction.

1. Login as a parent on your device.
2. Navigate to the Content Filter section.
3. Go to “Block by Domain.”
4. Enter the domain of the website you want to allow for your child.
5. Click on the “Allow” button to allow.

1. Login as a parent on your device.
2. Navigate to the Content Filter section.
3. Go to “Block by Category.”
4. Select the category you want to restrict for your child.
5. Click on the “Block Category” button to apply the restriction.

1. Login as a parent on your device.
2. Navigate to the Content Filter section.
3. Go to “Block by Category.”
4. Click the cancel icon for the category you want to remove from the block list.
5. Click on the “Block Category” button to remove the restriction.

1. Login as a parent.
2. Navigate to Screen Time settings.
3. Access the Block App section.
4. Use the search box to find the app.
5. Click on the opened lock icon to prevent access to the app.

1. Login as a parent.
2. Navigate to Screen Time settings.
3. Access the Block App section.
4. Use the search box to find the app.
5. Click on the locked lock icon to allow access to the app.

Sign in as a parent and activate the “Instant Lockdown” feature to swiftly block access to all applications.

1. Login as a parent.
2. Navigate to Screen Time.
3. Access the Block App section.
4. Search for the desired category.
5. Click on “All Allow” to block access to all apps within that category.

1. Login as a parent.
2. Navigate to Screen Time.
3. Access the Block App section.
4. Search for the desired category.
5. Click on “All Block” to allow access to all apps within that category.

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App Usage & Reports

App Usage delivers in-depth analytics about your child’s device activity, providing daily and weekly breakdowns by individual applications and usage categories.

Open the Insights section in your parent app to access comprehensive reports displaying all device activity, app usage, and time statistics.

Enable the weekly view toggle in the upper right corner of your Insights dashboard to see seven-day usage summaries and trends

Currently, we do not offer detailed app usage statistics for individual apps.

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Social History & Alert

On the parent device, go to the Insights section, scroll down the page, and you will discover a list of the most visited sites by your child, including links to the visited sites across any browser.

To activate Web history, you must acquire a KidsNanny subscription.

On the parent device, navigate to the Insights section, scroll down the page, and you will find a list of the most visited YouTube videos by your child, along with links to the visited videos.

To enable YouTube history, you need to purchase a KidsNanny subscription

  1. Log in as a parent.
  2. Scroll down to the YouTube App Control section.
  3. Click on Details.
  4. Navigate to Settings.
  5. Enter the channel name you want to block.
  6. Click the Block button.
  7. Ensure the “Only allow specific channels” switch is turned off.
  • Log in as a parent.
  • Scroll down to the YouTube App Control section.
  • Click on Details.
  • Navigate to Settings.
  • Ensure the “Only allow specific channels” switch is turned on.
  • Enter the channel name you want to allow.
  • Click the Allow button.

Timeline is a feature accessible on the parent device. When parents navigate to the Timeline section,
they can monitor activities on the child’s device, including newly installed or removed apps,
currently visited sites from different browsers, and receive alerts when their child accesses potentially harmful content.

Alerts in the Timeline are triggered if the child attempts to access content related to alcohol/drugs, cryptocurrency, dating,
gambling, illegal activities, hate speech, bullying, abuse, or weapons. The system sends a notification detailing
the accessed content by the child and displays the alert in the Timeline for parent awareness.

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Tasks & Rewards

The Time Rewards feature lets children earn extra screen time by completing tasks set by their parents—helping balance device use with productivity.

Parents can create and assign tasks by:

  • Logging into the parent profile.
  • Going to the Task section and tapping “Create a Task“.
  • Setting the task title, description, and either how often it repeats (daily or weekly) or a due date.
  • Assigning reward points.
  • Tapping “Save” — the task then appears in the task list.
  • Open KidsNanny on the child device.
  • Tap the “Task” tab on the home screen.
  • Select a task from the Active Task List.
  • Write a short message about the task, then tap “Submit“.

Once the child submits the task, the parent will get a pop-up on the parent profile’s home screen asking them to either accept or reject the task.

When you reach your screen time limit:

  1. Tap the “Use reward points” button.
  2. Tap “+” or pick how many extra minutes you want.
  3. Tap “Redeem now”.

A message will pop up to say you earned extra time — press OKAY, and you can use any app during that time.

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Device Management

Log in to your KidsNanny parent account, open More, and select All Registered Devices to view the child devices connected to your account.

Open More, go to All Registered Devices, select the child device you want to remove, and choose Delete.

App:
1. Open the app
2. Click on the “Reset PIN” text in the PIN entry screen.
3. Login
4. Enter your new PIN.
5. Click the submit button to confirm.

Web:
1. Click on the “More” section.
2. Select “Change Screen PIN.”
3. Enter your new PIN.
3. Click the submit button to confirm.

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Uninstall & Remove

1. Long press the KidsNanny app icon.
2. Tap the “i” (information icon).
3. Tap “Unlock.”
4. Enter your KidsNanny PIN to confirm.
5. Tap “Uninstall.”

Uninstall KidsNanny from child’s device

  • For Unsupervised Device (Basic MDM Profile)
  1. Open the Settings App on the child’s device.
  2. Scroll down and tap General.
  3. Scroll down again and tap VPN & Device Management.
  4. Tap the Enrolment Profile/KidsNanny Profile listed under this section.
  5. Tap Remove Management.
  6. Follow the on-screen instructions to complete the removal process
  • For Supervised device (Advanced Features Installed)
  1. Download the KidsNanny Tool on your computer.
  2. Install and open the KidsNanny Tool.
  3. Log in to your KidsNanny account within the tool.
  4. Connect the child’s device to the computer via USB cable.
  5. Locate the device within the tool and tap Stop Monitoring.
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Pricing & Subscription

Once KidsNanny is installed, and you are logged in as the parent device, after 7 days, you will begin receiving a screen prompt every 10 minutes. This screen presents a comprehensive list of features available with both subscription and without subscription options.

  1. Log in to your Parent Profile.
  2. Click on “More” and select “Subscription“.
  3. Click on the “See Premium Plan” button.
  4. Choose either the Monthly or Annual plan based on your preference.
  5. Click on the “Get Premium” button.
  6. You will then receive a prompt from the App Store or Google Play. Tap the “Subscribe” button to complete the process.
  7. Upon successful subscription, you will see a confirmation screen, and a confirmation email will be sent to your provided email address.

If you prefer not to subscribe and enjoy the Basic (Free) version, simply press the back button.

We offer two subscription plans: Monthly and Yearly.

1. Login as parent.
2. Click on the “More” section.
3. Select “Subscription”.

Web: [email protected]

iOS: Click

Android: Click

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General & About KidsNanny

KidsNanny is designed with parents in mind, offering a comprehensive solution for monitoring and protecting your child’s online activities. Our app uses advanced AI technology to detect potential risks and inappropriate content, providing real-time alerts and actionable insights. Unlike other apps, KidsNanny prioritizes both safety and privacy, ensuring that your child’s data is protected at all times. With features like customizable filters, screen time management, and activity reports, KidsNanny empowers parents to create a secure digital environment tailored to their child’s needs.

KidsNanny is committed to maintaining the highest standards of privacy and data protection. We use state-of-the-art encryption to safeguard your child’s data with encryption keys which are different for each parent. Our app is designed to monitor online activities without intruding on personal privacy, allowing you to receive essential alerts and insights without accessing personal messages or data. Rest assured, KidsNanny is focused on providing safety while respecting your family’s privacy.

KidsNanny is ideal for children aged 5 to 14, offering customizable features that cater to different developmental stages. For younger children, you can set strict filters and time limits to protect them from inappropriate content. For teens, KidsNanny provides balanced monitoring that respects their growing independence while ensuring their safety. Our app is adaptable, allowing you to adjust settings as your child grows, making it a versatile tool for all ages.

KidsNanny offers robust screen time management features that empower parents to set healthy digital boundaries. You can easily establish daily limits, schedule downtime, and track your child’s device usage. Our app also provides insights into how your child spends their time online, helping you encourage productive screen time and discourage excessive use. With KidsNanny, promoting a balanced digital lifestyle is simple and effective.

Yes, Using Screen Scanner feature, KidsNanny can monitor popular social media platforms to ensure your child’s safety. Our app tracks interactions and detects potential risks such as cyberbullying, inappropriate content, and privacy threats. You can receive real-time alerts and reports on your child’s social media activity, allowing you to address issues proactively. KidsNanny helps you stay informed and protect your child from the challenges of social media, without invading their privacy.

KidsNanny is committed to providing exceptional customer support. Our dedicated team is available on live chat during working hours and over email during off-hours to assist you with any questions or issues you may encounter.

KidsNanny employs advanced AI algorithms to detect suspicious online behavior that may indicate the presence of online predators. Our app monitors chat activities and alerts parents to potentially harmful interactions, allowing you to take action before any threats materialize. KidsNanny provides peace of mind by keeping you informed and equipping you with the tools to protect your child from online dangers.

Yes, KidsNanny is compatible with a wide range of devices, including iOS, Android, and Windows platforms. Our app supports smartphones, tablets, and computers, ensuring seamless integration into your family’s digital ecosystem. With cross-platform compatibility, you can easily manage and monitor all of your child’s devices from a single account, making KidsNanny a versatile solution for modern families.

Absolutely! KidsNanny offers highly customizable settings that allow you to tailor the app to your child’s specific needs and preferences. From adjusting content filters to setting unique screen time schedules, KidsNanny provides flexibility to accommodate different ages and maturity levels. You have full control over what your child can access and how they use their devices, ensuring a personalized and secure digital experience.

KidsNanny goes beyond monitoring by providing educational resources to empower parents with knowledge about online safety. Our app includes tips, articles, and alerts about the latest digital threats and safety practices. We believe informed parents can better guide their children in navigating the online world, and our resources are designed to equip you with the tools and information you need to foster a safe digital environment at home.

KidsNanny focuses on more than just safety; we are committed to enhancing your child’s overall digital well-being. Our features promote healthy screen time habits, provide insights into your child’s online interests, and encourage positive online behavior. By setting boundaries and understanding their digital landscape, you can foster an environment that supports your child’s growth, learning, and emotional well-being in the digital space.

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Need more information? Contact our support team at [email protected] for quick resolution.